We take immense pride in offering our esteemed clientele international shipping services, currently extending to over 200 countries and islands worldwide, encompassing a diverse range of hardware and dry food products. Our commitment to delivering unparalleled value and service to our customers remains at the core of our operations. As we continue to expand, we strive to meet the unique needs of all our patrons, exceeding expectations with our exceptional global service.
Our meticulously devised packing method ensures that the packages are well-protected during transit, guaranteeing safe delivery of the offered products to any destination around the world. While we maintain a high level of diligence, we would like to emphasize that our customers assume full responsibility in the event of customs issues or delivery delays.
Customs and Fees:
Please be aware that any customs fees or charges arising after the items have been shipped are the responsibility of the buyer. When purchasing the products, you acknowledge the possibility of incurring custom fees upon their arrival in your country.
The shipping time may vary depending on the location, typically ranging from 5 to 20 working days.
For your convenience, we provide tracking information via email once your order is shipped. In case you do not receive tracking information within 5 days, kindly get in touch with our customer support team.
For logistical reasons, it is possible that items from the same purchase may be sent in separate packages, even if combined shipping has been requested.
Please note that certain products, such as live fish, frozen foods, live foods, or plants, can only be shipped within the United Kingdom. If you have any doubts about the suitability of the food for your creatures, please contact us before placing an order. We cannot be held responsible if the food ordered does not suit your animals’ dietary needs.
Killifish Eggs Disclaimer:
While we do offer worldwide shipping for killifish eggs, it is essential to acknowledge that the circumstances of storage and package handling during shipment lie beyond our control. As such, we cannot be held accountable for issues such as customs-related complications, dead eggs on arrival, dissolved eggs, hatching problems, belly sliders, hatch rate, sex ratio, and others. Please be aware that no reimbursements will be issued in the event of such issues. By ordering killifish eggs from us, you fully accept and agree to this disclaimer.
Should you have any further inquiries, please do not hesitate to contact our customer support team. We are dedicated to assisting you to the best of our abilities.